Hospitals & Medical Archives

Operational Excellence, Leadership and Culture: Moving Beyond Firefighting

This is part 2 of a 3-part leadership series on Operational Excellence. By John Ryan In the first article, I described Operational Excellence as a strategy delivery mechanism rather than a toolkit. That way of thinking is essential, but it only works if leaders also understand th...

How Leaders Know Operational Excellence Is Working — And When It Is Not

This is part 3 of a 3-part leadership series on Operational Excellence. By John Ryan After strategy and culture, the question leaders inevitably ask is a simple one: how do I know whether Operational Excellence is actually working? It is a fair question. Most organisations ...

Operational Excellence Is a Strategy Delivery Mechanism – Not a Toolkit

This is part 1 of a 3-part leadership series on Operational Excellence. By John Ryan When leaders talk about Operational Excellence, it is often framed as a set of tools, a training programme or a continuous improvement initiative that sits alongside the day‑to‑day running of...

Top Tips for a Better Virtual Training Experience

After moving from years of classroom based training to the virtual world, our Expert Tutor, Edel Jones asks the question is virtual training here to stay and gives valuable insights and advice on how to make the most of virtual As ISO 22000/2018 defines Risk as ‘The effect of u...

What the Zoom is Virtual Training?? An inside perspective

As I packed away my computer on March 10th last year and headed down the long drive of Citi West hotel, I was pleased to be heading home after a successful 1-day HACCP refresher course. Little did I know that 13 months later, I would not have returned to a venue that I had used f...

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