June 2016

CLAUSE 8.2: Management of change of ISO/DIS 45001

One in a series of occasional blogs on ISO/DIS 45001 Occupational Health& Safety management system. One of the more significant changes proposed in the draft ISO 45001 relates to Clause 8.2: Management of Change. There is no comparable clause to this in OHSAS 18001 although m...

Customer Service – What is it?

Having worked in Customer Service for a large part of my career, it is something that I am always aware of – my family say it is in my DNA and that they inherited their awareness and customer centric way of being from me and through osmosis of hearing me discuss and share exper...

Increased emphasis on Clauses 8.3, 8.4 & 8.5 in ISO/DIS 45001

Clause 8.3: Outsourcing; Clause 8.4: Procurement; Clause 8.5: Contractors The FDIS version of ISO 45001 is only months away from publication. ISO/FDIS 45001 is the penultimate version before final publication of the standard. Already, a lot of interest has been expressed in the d...

Big Data and Big Decisions

From a recent article in ASQ’s Quality Progress I came across a fascinating article about ‘Big Data’ by Shu Liu. To go cliché mad and cut to the chase, Big Data will be a big deal in making big decisions in the future. Big Data is defined as ‘a collection of data sets ...

What is the role of ‘The Project Transformational Manager’?

I have just completed a fantastic workshop for project managers that are leading some key transformational projects for their organisation and it got me thinking …. what is the most effective way of using Project Management for Transformational Projects So let’s start at the ...

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