News, Views & Updates

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New Storytelling for Business Course

We are delighted to announce the launch of our new “Storytelling for Business” course this March. Delivered by our Tutor Padraic O’Maille – one of Ireland’s freshest and most uplifting speakers on business and personal development issues and a wonderful Storyteller....

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Process Flow Charts are an essential tool in Root Cause Analysis

There are several tools used in Root Cause Analysis.  One of the most important is the Process Flow Chart. Problems arise when the process fails to performs its designed function.  The problem solving team must identify the causes of the problem, which really means determining ...

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New FSMA Course Now Available

The Food Safety Modernisation Act (FSMA) is the most significant change to US Food Safety legislation in over 70 years.  The act was signed into law by President Obama in 2011.  FSMA is in response to numerous food poisoning incidents that have occurred in the US over the past ...

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The Power of Social Media in the Voice of the Customer

Listen to Customers?  You must be joking!!! A musician in the USA called Dave Carroll was casually looking out of this airplane window when he witnessed his band’s guitars being thrown onto a trolley, with one of them subsequently falling onto the tarmac. When he picked up t...

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€99,000: the average savings our last Green Belts made!

Congratulations to all our Lean Six Sigma Students who received their QQI results this week.  The ‘average’ saving across green belt projects amounted to a staggering €99,000 for this group.  In total the cumulative savings across all QQI Green Belt projects to date is ov...

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