Company Training Courses

The Cp/Cpk Capability Indices are meaningless without Control Charts.

Many people who use the capability indices such as Cp/Cpk and Pp/Ppk when determining capability of their processes, are unaware that the indices Cp/Cpk are meaningless unless the data is analysed in parallel on control charts. In other words, Cp/Cpk should not be quoted as a m...

SQT Lean Six Sigma Students achieve savings of over €84m

Congratulations to all our Lean Six Sigma QQI (HET) students who received their results in May. There was a 100% Pass Rate. To date SQT students have achieved combined cost savings of €84,142,972 from Lean Six Sigma projects ...

ISO 45001 Publication delayed

The first Draft International Standard (DIS) of ISO 45001 was published in January 2016. The participating National Standards Bodies were balloted on the draft standard between 12th February and the 12th May. 71% of members voted in favour of the DIS, with 28% against and 1% abst...

What does the Auld Triangle and KPIs (Key Process Indicators) have in common?

In one of my favourite songs (I have been known to belt it out with beer on occasion) the 3rd verse refers to ‘the screw was peeping and the lag was sleeping as he lay weeping for his girl Sal’. The word “Lag” is Dublin slang to mean a prisoner doing (usually) a ...

Customer Service and being Customer Centric – what is it and how do I develop the Skill?

In my last blog, I wrote about my thoughts and personal definition on what I believe and understand Customer Service to be (I outlined six different behaviours that are essential to develop to be able to deliver excellent Customer Service – and how you can be happy while you do...

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