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Why Some Improvement Projects Deliver €300,000+ While Others Stall Before They Start

What Will You Learn? Not all improvement projects are created equal. In this article, I share the lessons I’ve learned from working with hundreds of Lean Six Sigma projects across manufacturing, services, financial services, utilities and the public sector. You’ll l...

Why Risk Assessment and Root Cause Analysis Must Work Together

What will you learn? In this article, I bring together the two themes from the previous articles: risk assessment and root cause analysis. You will learn: Why risk assessment and root cause analysis should not be treated as separate activities How risk assessment works as the pr...

Why Root Cause Analysis Often Fails to Fix the Problem

What will you learn? In this article, I explain why root cause analysis should be treated as a learning tool, not just a customer response or paperwork exercise. You will learn: Why issues should be understood before they become incidents or crises How to avoid confusing the pro...

Why Most Food Safety Risk Assessments Do Not Actually Reduce Risk

What will you learn? In this article, Denis Kiely explains why risk assessments often look complete on paper but still fail to reduce inherent risk. You will learn: Why hazard identification and risk assessment are not the same thing Why a risk matrix is only useful if the think...

Operational Excellence, Leadership and Culture: Moving Beyond Firefighting

This is part 2 of a 3-part leadership series on Operational Excellence. By John Ryan In the first article, I described Operational Excellence as a strategy delivery mechanism rather than a toolkit. That way of thinking is essential, but it only works if leaders also understand th...

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