Performance Management Training Course

Enhancing leadership impact through practical performance management skills

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Managing performance is one of the most critical responsibilities of leaders and managers. This programme provides practical tools and techniques to support learners in leading performance conversations with confidence, ensuring clarity of expectations, accountability and consistent achievement of goals.

The course blends theory, practice and reflection, enabling learners to understand what motivates team members, develop effective communication strategies and handle both day-to-day and formal performance discussions. Learners gain the skills to set goals collaboratively, address challenges constructively and build a culture of continuous improvement.

This programme can be fully customised to support strategic organisational priorities while addressing individual learning goals.

This programme develops practical strategies for managing and enhancing performance across a range of situations.

Learners will explore and practise how to:

Identify what motivates individuals and apply this insight in performance management
Set collaborative SMART goals that encourage ownership and engagement
Prepare for and lead effective performance meetings with confidence
Apply industry-recognised communication tools to build clarity and trust
Ensure consistent high performance through clear expectations and follow-up
Manage conflict constructively to achieve win–win solutions
Analyse causes of poor performance and provide appropriate support
Address persistent underperformance fairly and effectively

The course is highly practical and can be tailored for in-company delivery to meet specific organisational needs.

This course is designed for supervisors, managers and leaders who are responsible for managing the performance of team members. It is particularly relevant for those who want to strengthen their communication and performance management skills.

Typical participants include:

Supervisors and team leaders
Line managers
Department managers
Senior leaders seeking to refine their performance management approach

It is suitable for both new and experienced managers who wish to enhance their effectiveness in driving individual and team success.

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course, learners will be able to:

Explain the opportunities and challenges of performance management in the workplace
Define their role and responsibilities in managing performance effectively
Plan and conduct structured performance discussions with team members
Apply advanced communication techniques to give and receive feedback effectively
Lead challenging conversations with confidence to ensure accountability
Diagnose causes of poor performance and provide targeted support
Implement strategies for escalating persistent underperformance appropriately

These outcomes ensure learners are equipped with practical, actionable skills to strengthen workplace performance.

Our tutors are highly experienced professionals in leadership, HR and organisational development. Each tutor brings real-world experience, sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging, hands-on exercises and personalised support.

Learners benefit from practical insight, expert coaching and tailored support throughout the training.

Gina Ryan

Gina Ryan has over thirty years’ experience in people managem...

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We use a highly interactive, practical methodology rooted in experiential learning. This ensures that every learner has the opportunity to apply new techniques, receive feedback and reflect on personal development throughout the course.

Support elements include:

Pre-training consultation for in-company courses to tailor content to learner and organisational needs
Facilitated skills practice sessions recorded for feedback and individual reflection, allowing learners to experiment in a safe, supportive space
Guided post-training reflective activities designed to embed learning, support behavioural change and identify future goals
Optional personalised coaching sessions (either one-to-one or group-based)
Live training is available virtually or delivered onsite to suit the needs of the team
Availability of optional DiSC profiling as a complementary self-awareness tool

Class sizes are generally limited to 10-12 participants to support personalised learning and individual support.

Learners who complete this programme may also consider:

Supervisory Management Skills
Coaching Skills for People Managers
Leading and Managing People - QQI Level 6

This provides a clear pathway for continuous professional development.

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Snapshot

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Course Code

LPD011

Duration

1-2 training days

Delivery Mode

This programme is delivered by or In-Company training

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