Supervisory Management Skills

This interactive course blends theory with practice to develop confident, competent supervisors. An experiential learning approach is used, allowing learners to apply skills in realistic scenarios and receive constructive feedback. This ensures strong knowledge retention and workplace transfer. 

Key topics include: 

• Understanding the role and responsibilities of a supervisor 
• Motivating and engaging individuals and teams 
• Communication techniques that foster clarity and trust 
• Managing employee performance and addressing non-compliance 
• Escalating issues effectively and consistently 
• Approaches to handling challenging situations and achieving positive outcomes 
• Applying employment legislation and company policy appropriately 
• Practising supervisory skills in a safe, feedback-rich environment 

All topics focus on the direct, practical application of supervisory management principles, ensuring learners can immediately transfer skills to their workplace. The programme can be tailored for in-company delivery to address specific organisational structures, challenges and operational priorities. 

This programme is designed for supervisors at all stages of their career, whether newly appointed or seeking to enhance their existing skills. 

Typical participants include: 

• Shift Supervisors 
• Team Leaders 
• Department Coordinators 
• Junior Managers 

It is suitable for anyone responsible for guiding the work of others and contributing to the achievement of business goals. 

English Language Competency
A good standard of written and spoken English is important to engage effectively with this programme.

On successful completion of this course, learners will be able to: 

• Define the key responsibilities and expectations of the supervisory role 
• Apply strategies to motivate and engage teams effectively 
• Communicate clearly to foster understanding and positive relationships 
• Implement performance management processes and address non-compliance 
• Escalate issues in a timely and consistent manner 
• Apply employment legislation and company policy appropriately 
• Handle challenging situations confidently to achieve mutually beneficial outcomes 

Learners leave the course with practical tools that can be applied immediately in the workplace. 

Our Tutors are highly experienced in supervisory and people management training. Each Tutor brings real-world experience, sector-specific insights and a passion for practical training. Their focus is on building learner confidence through engaging, hands-on exercises and personalised support. 

Gina Ryan

Gina Ryan has over thirty years’ experience in people management and entrepreneurship, across the telecommunications and food industry, with a particular focus on employee engagement and development, and excellence in customer service. An experienced and qualified coach, Gina is passionate about continuous professional development. Over a number of years Gina has facilitated the professional growth and development of individuals from a diverse range of backgrounds: from community leaders, academic institutions, pharma, food production to data processing, maintenance and contact centres. Gina establishes rapport and credibility with clients from the first interaction – and co-creates the environment to allow clients to affect real change in their organisation.

Clients find her facilitation style to be motivating, powerful and instrumental in finding a depth of understanding and clarity on their own issues, while at the same time maintaining control of the options they choose to follow, and the actions they design; in essence using the learning environment to custom build the skills and answers to their own specific needs. As someone who facilitates development on the basis of experiential learning, nothing is offered to the learners that Gina has not had experience of achieving success with in the workplace.

Gina holds a QQI Award in Coaching through LIT Thurles and is a member of the ICF (International Coach Federation), she has also been invited to mentor on this course. She also holds Diplomas in L&D Principles and IT and CIPD (Certification in Personnel Management Practice) through UL, and has Associate Membership of CIPD.  She was a mentor on the Certificate in Coaching Skills Course in LIT Thurles for three years

Gina has recently completed the “Diploma in Mindfulness Teacher Training and Positive Psychology (Irish Mindfulness Academy) at the Marino Institute of Education.” The establishment of Mindfulness skills as a tool to enable individuals to build resilience, agility and design options for themselves in both work and life has been evolving over the last decade in workplaces globally. Building on the bedrock of Positive Psychology Gina supports learners as they apply these concepts in their own lives to create real and sustainable benefits, on both a personal and professional level. Gina has also recently completed a Professional Diploma in Digital Learning Design (GCU)

We use a highly interactive, practical methodology rooted in experiential learning. This ensures that every learner has the opportunity to apply new techniques, receive feedback and reflect on personal development throughout the course. 

Support elements include: 

• Pre-training consultation for in-company courses to tailor content to learner and organisational needs 
• Facilitated skills practice sessions recorded for feedback and individual reflection, allowing learners to experiment in a safe, supportive space 
• Guided post-training reflective activities designed to embed learning, support behavioural change and identify future goals 
• Optional personalised coaching sessions (either one-to-one or group-based) 
• Optional DiSC profiling for self-awareness and team effectiveness 
• Live training is available virtually or delivered onsite to suit the needs of the team 

Class sizes are generally limited to 12 participants to support personalised learning and individual support. 

Learners who complete this programme may progress to advanced leadership and management courses, such as: 

• Leading and Managing People - QQI Level 6 
• Management & Executive Development 
• Train the Trainer 

These pathways enable continuous growth and career advancement.