Root Cause Analysis (Problem Solving)

All organisations in both the manufacturing and service sectors experience problems in their operations. The problems may be technical in nature or may be people related; the problems may be detected within the manufacturing or service organisation or, more seriously, be identified and reported by the customer. It is important that a well-structured approach to the solution of problems is established. There are well proven methods available to assist organizations to get to the root cause of problems and to develop effective solutions.

Delivery Mode

  • Public
    Programmes

    Dates
    05 Sep 2024
  • Virtual
    Training
    Programmes

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  • Customised
    In-Company
    Programmes

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SnapshotSnapshot

Course Code
CPI008

What's covered?

Introduction

  • Introduction to the principles and disciplines of Root Cause Analysis
  • The tools of Root Cause Analysis
  • Explanation of the techniques of brainstorming in teams
  • The tutor will present the participants with a detailed procedure that is to be followed when they work in teams in the Practical Session.

 

Practical Session with the Tutor acting as Team Facilitator (Main part of the day)

  • The group of participants will be divided into two teams of approximately 5-6 people, depending on the numbers attending. Each team will be allocated an example of a problem, and that they are to analyze in the practical session.
  • The tutor will provide the participants with a detailed procedure set out as a series of steps that is to be followed as they progress through the analysis. The teams will document their work, in the following typical steps:
    • Detailed specification of the problem
    • Documentation of the background information and evidence that is available including the circumstances surrounding the problem
    • Develop a process flow chart
    • Brainstorming of the causes – the participants will document all possible causes under a number of headings including: Equipment, Methods, People, Materials, Environment
    • The team will discuss each listed possible cause in detail so that each team member has sufficient understanding to enable them to decide on the likelihood of a link between the cause and the problem
    • Short listing of the causes using system of voting provided by the tutor
    • Further detailed analysis of the short list using the 5 Why’s technique.
    • Conclusion as to the most likely root cause(s) of the problem
    • Discussion on the preventive actions to be taken for each of the root causes
    • Documentation of the problem, the root causes, and the recommended corrective/preventive actions

On completion of the team exercises, each team will make a presentation of their work and findings, and the course will finish with a general group discussion on the Root Cause Analysis methodology

Who should participate?

All personnel who can contribute to the solution of problems that arise in the company’s operations, including Management, Technical and Administrative staff and operatives.

What will I learn?

Participants achieve the following learning outcomes from the programme;

  • Contribute in teams to the solution of problems that arise in their own work environment
  • Use the problem solving tools to collect and analyse data
  • Lead problem solving teams
  • Demonstrate understanding of the structure of root cause analysis which leads to the satisfactory elimination of problems

Who are the tutors?

Albert Plant

With a background of thirty year’s practical experience, Albert Plant is Ireland’s leading trainer and consultant in the application of statistics.  Combining degrees in Engineering and Statistics, he brings a unique blend of a deep understanding of manufacturing technology with expertise in all aspects of statistical data analysis to his training courses.  Attendees on Albert’s training courses include people, many with PhD’s, undertaking the most advanced research and development in pharmaceuticals, medical devices, nanotechnology, and other leading-edge specialities, who require statistical skills to understand the outcome of their research work.

Many customers require that the training courses be customised, and Albert has developed a high level of expertise in meeting this requirement.  His In-House courses typically incorporate company data, and both the length and content of the courses are agreed in advance with the customer, to meet very specific needs.

Minitab is the leading brand of general-purpose statistical software. Albert has used Minitab in his training and consultancy work for more than 25 years.  He proposed to the Minitab company that they introduce a module in Acceptance Sampling, and he contributed to the early development of the module, which was launched with new versions of the software in 2006.  Albert also has expertise in other statistical software, such as Design Expert, which he uses in Design of Experiments.


Grainne Heneghan

Grainne is a highly experienced Continuous Improvement and Lean Six Sigma Master Black Belt with over 20 years’ experience in the global IT industry.

Grainne has many years of experience of developing and delivering training and working with Quality and Lean Six Sigma methodologies, tools and techniques, with focus on improving processes, reducing waste and decreasing costs for teams and organisations. She is resourceful and adaptable and uses strong communication and interpersonal skills along with metrics, data and logic to ensure that teams achieve their goals and successfully implement change within their organisations.

Grainne has trained and coached many Yellow, Green and Black Belt students to successful certification. Along with many years training in a traditional classroom style, she spent 4 years training using an online Virtual Classroom while working at Hewlett Packard. This included virtual training in Minitab and Statistical Concepts alongside softer skills such as Brainstorming for Root Cause Analysis and How to Complete FMEAs. She likes to blend her efficient organising skills and strong attention to detail with a softer empathetic and practical approach to projects. She is open-minded with a holistic and positive approach when working with teams.

Grainne enjoys working with teams and training students to use and to get the most from tools such as Minitab, and other statistical methods and techniques.


How do we train and support you?

In-House Courses
For In-House courses the tutor will contact you in advance to discuss the course programme in more detail in order to tailor it specifically for your organisation.

Course Manual
Participants will be provided with a very comprehensive course reference manual, written by the course tutor, which includes worked examples of the use of the quality tools.  The manual includes a detailed description of how a team should undertake an 8D analysis, which could be used as the basis of an In-House procedure, and also includes useful blank forms for use by problem solving teams.

Grainne Heneghan

Duration: 1 day
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Grainne Heneghan

Duration: 1 day
Virtual Training: £345
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  • 05 Sep 2024
    Delivery: Virtual Training
    Location: Virtual
    Book Date

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